Returns & Warranty Information. For all returns or warranty claims, please contact us. Warranty Coverage:. Return Shipping:. Missing Parts:. Refund Processing:. Lifetime Technical Support:

Returns &amp; Warranty InformationFor all returns or warranty claims, please <a class="fr-strong fr-green" href="https://ebikeling.com/pages/contact-us-pf" rel="noopener noreferrer" target="_blank">contact us.</a>Warranty Coverage:<ul><li>1-Year Warranty: Applies to brand-new hub motors and batteries.</li><li>3-Month Warranty: Applies to all other components and refurbished conversion kits.</li><li>Warranty is valid only for the original owner and is non-transferable.</li></ul><ul data-pf-type="List2" id="isPasted"><li>Return Shipping:<ul><li>Customers are responsible for return shipping costs for warranty inspections. We recommend using a local shipping service, such as FedEx Office or the UPS Store, for all returns.&#xA0;</li><li>A prepaid return label is provided for DOA (dead-on-arrival) orders only.</li></ul></li><li>Missing Parts:<ul><li>If the returned package is missing any accessories or parts, the cost of the missing items will be deducted from the refund, and only a partial refund will be issued.</li></ul></li><li>Refund Processing:<ul><li>Refunds are typically processed within 3-5 business days of receiving the returned merchandise. A partial refund will be issued when applicable.</li></ul></li><li>Lifetime Technical Support:<ul><li>We offer lifetime technical support for all our products. If you need assistance, please <a class="fr-strong fr-green" href="https://ebikeling.com/pages/contact-us-pf" rel="noopener noreferrer" target="_blank">contact us</a>, and our team of experts will be happy to help.</li></ul></li></ul>

Warranty Policy

At eBikeling, we are dedicated to ensuring the quality of our products and providing excellent support to our customers. Please review the following guidelines for our replacement and returns process:. Our warranty covers defects in materials or work

<h3 id="isPasted">Replacement &amp; Returns Policy</h3>At eBikeling, we are dedicated to ensuring the quality of our products and providing excellent support to our customers. Please review the following guidelines for our replacement and returns process:<h4 id="warranty-coverage">Warranty Coverage</h4>Our warranty covers defects in materials or workmanship but does not include:<ul><li>DIY modifications made to the product.</li><li>Normal wear and tear from regular use.</li><li>Damage caused by negligence, misuse, or abuse.</li></ul><h4 id="returning-items-for-inspection">Returning Items for Inspection</h4><ul><li>If you experience motor-related issues, you must return the entire conversion kit to eBikeling for inspection.</li><li>Returns must be shipped within two weeks of receiving return authorization.</li></ul><h4 id="what-happens-after-inspection">What Happens After Inspection?</h4><ul><li>If the product does not meet our quality standards:<ul><li>We will repair the original product or send a replacement component at no extra cost.</li></ul></li><li>If the issue is determined to be caused by improper use:<ul><li>We will notify you of the repair or replacement cost before proceeding.</li></ul></li></ul><h4 id="shipping-requirements">Shipping Requirements</h4><ul><li>Replacement parts will be sent only after the returned items are inspected and the issue is confirmed.</li><li>Customers are responsible for covering the cost of return shipping to eBikeling.</li></ul>

Replacements & Returns

At eBikeling, we strive to make returns as simple as possible while maintaining the integrity of our products. Below are the details for returning unused items:

<h3 id="isPasted">Unused Item Return Policy</h3>At eBikeling, we strive to make returns as simple as possible while maintaining the integrity of our products. Below are the details for returning unused items:<h4 id="conditions-for-returns">Conditions for Returns</h4><ul><li>Items must be unused and free from any damage to the surface finish, aesthetics, or appearance.</li><li>To process a return claim, customers are required to provide clear pictures of the following:<ol><li>Rim</li><li>Hub motor plate (both sides)</li><li>Axle nuts (both sides)</li></ol></li><li>If the package is never opened, you won&apos;t need to open it to take a picture. Please send it without opening it.&#xA0;</li></ul><h4 id="refund-policy">Refund Policy</h4><ul><li>Refund will be issued for returned, undamaged conversion kits with a 10% restocking fee to cover inspection and repackaging costs.</li></ul>

Unused Item

eBikeling will send a return label to the customer. eBikeling will test "dead on arrival" or "defective" items upon arrival. If returned items are defective as stated by the customer, eBikeling will send a replacement at no additional cost.If a retur

eBikeling will send a return label to the customer. eBikeling will test &quot;dead on arrival&quot; or &quot;defective&quot; items upon arrival. If returned items are defective as stated by the customer, eBikeling will send a replacement at no additional cost. If a returned item is damaged due to misuse, the customer will have two choices; eBikeling may send the item back to the customer at their cost,&#xA0;including the return shipping cost. eBikeling will notify the customer with the cost of the repair/replacement. &#xA0;A PayPal invoice will be sent to the customer in both situations.&#xA0;

Dead on Arrival/Defective

Please note that the range and top speed estimates for our conversion kits are intended as guidelines, not guarantees. Actual performance can vary based on factors such as rider weight, cargo weight, rider/cargo shape (which affects drag), terrain, t

Please note that the range and top speed estimates for our conversion kits are intended as guidelines, not guarantees. Actual performance can vary based on factors such as rider weight, cargo weight, rider/cargo shape (which affects drag), terrain, tire pressure, brake adjustment, throttle vs. PAS usage, pedal power, battery charge level, ambient temperature, and wind conditions. As a result, under certain circumstances, the actual range and top speed may differ from the listed estimates.

Bike Performance Disclaimer

All return costs are to be covered by the buyer.

All return costs are to be covered by the buyer.

Customers Outside the U.S

eBikeling products with warranty exclusions/expirations may be eligible for repair at our location for specific occasions. The repair services are limited to replacing the damaged motor cable, rim, and spokes.

eBikeling products with warranty exclusions/expirations may be eligible for repair at our location for specific occasions. The repair services are limited to replacing the damaged motor cable, rim, and spokes.

Out of Warranty and Warranty Exclusions

Please mail your package in a traceable method to the address below. Include a note with your name, your order number, and describe your situation and request.eBikelingTechnical Support Team5658 W Fillmore StChicago, IL 60644

Please mail your package in a traceable method to the address below. Include a note with your name, your order number, and describe your situation and request. eBikeling Technical Support Team 5658 W Fillmore St Chicago, IL 60644&#xA0;

Return Address

Product Questions - Technical Support - Affiliation

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Product Questions - Technical Support - Affiliation

Warranty, Returns & Replacements