Warranty PolicyUpdated 6 months ago

Returns & Warranty Information

For all returns or warranty claims, please contact us.

Warranty Coverage:

• 1-Year Warranty: Applies to brand-new hub motors and batteries.
• 3-Month Warranty: Applies to all other components and refurbished conversion kits.
• Warranty is valid only for the original owner and is non-transferable.

• Return Shipping:

  • Customers are responsible for return shipping costs for warranty inspections. We recommend using a local shipping service, such as FedEx Office or the UPS Store, for all returns. 
  • A prepaid return label is provided for DOA (dead-on-arrival) orders only.

• Missing Parts:

  • If the returned package is missing any accessories or parts, the cost of the missing items will be deducted from the refund, and only a partial refund will be issued.

• Refund Processing:

  • Refunds are typically processed within 3-5 business days of receiving the returned merchandise. A partial refund will be issued when applicable.

• Lifetime Technical Support:

  • We offer lifetime technical support for all our products. If you need assistance, please contact us, and our team of experts will be happy to help.