Dead on Arrival/DefectiveUpdated 6 months ago

eBikeling will send a return label to the customer. eBikeling will test "dead on arrival" or "defective" items upon arrival. If returned items are defective as stated by the customer, eBikeling will send a replacement at no additional cost.

If a returned item is damaged due to misuse, the customer will have two choices;

eBikeling may send the item back to the customer at their cost, including the return shipping cost.

eBikeling will notify the customer with the cost of the repair/replacement.

 A PayPal invoice will be sent to the customer in both situations.